Imami Hair Restoration Policies
Scheduling & Financial Responsibility Policy
Below is our office policy regarding scheduling and financial responsibilities. Please read carefully. All patients are asked to adhere to the policy to obtain services.
Scheduling an Appointment
• Payment in FULL is required prior to rendering services.
• A Service Deposit is required prior to scheduling an appointment.
Reschedule or Canceling an Appointment
• To Reschedule or Cancel your appointment, we require at least four (4) business days’ advance notice.
• Reschedule or Cancel requests without the four (4) business days’ advance notice will result in you forfeiting your service deposit or pre-paid package session. If the appointment is for a complimentary or reward redemption service, the service will be considered redeemed.
“No Show” for an Appointment
• “No Show” for your appointment will result in you forfeiting your service deposit or pre-paid package session. If the appointment is for a complimentary or reward redemption service, the service will be considered redeemed.
• “No Show” for a Post Service Follow-up appointment will result in a $50 charge (billable to card on file).
Payments Accepted
Method |
Transaction & Administrative Fees |
| Cash | 0% |
| Check* | 0% |
| Credit Card** | 4% (convenience fee) |
| Financing | See terms & conditions in our APP |
* Payment required at least 2 weeks prior to services. Insufficient funds or returned check fee: $50 + bank fees.
** Visa, MasterCard, Discover, American Express
Service Deposit
Purchase Price |
Service Deposit |
| Under $200 | Pay in Full |
| $200-$3,000 | $200 |
| Above $3,000 | 50% of Price |
Service Deposits will be credited to your scheduled appointment.
Credit Balances
•Any credit balances towards services or packages must be redeemed within six months from the purchase date. After 6 months, any unused monies shall be deemed forfeited and ineligible for any refund.
Refund Requests for Services OR Partly Redeemed Packages
- Refund requests
- Must be made within seven (7) business days’ of payment AND
- With a least seven (7) business days advance notice of the scheduled service AND
- In writing to info@imamihair.com
- Service Deposits are NON-REFUNDABLE
- Credit Card Convenience Fees are NON-REFUNDABLE
•Refund for Services will be issued using the original payment method, except cash payments will be refunded by check. Please allow 10-15 business days for processing.
•Refund for Partly Redeemed Packages will be offered as company CREDIT toward future services. Credit will be calculated by deducting the regular non-discounted unit price of redeemed service(s) from the price paid for package.
The policy is effective 12/01/2024 and is subject to change without notice. This policy is retroactive and supersedes previous policies.